Privacy Policy

Last updated: August 16, 2026

Quinn Craft operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Quinn Craft is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process and disclose your personal information when you visit or use our website, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood how we collect, use and disclose your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number and email address.

• Financial and payment information, including payment card information, transaction details, form of payment, payment confirmation and other payment-related information.

• Account information, including your username, password, preferences and account settings.

• Transaction information, including products you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, as well as details of previous transactions.

• Communications with us, including information you provide when contacting us for customer support, order enquiries or other requests.

• Device information, including information about your device, browser or network connection, IP address and other unique identifiers.

• Usage information, including information about how and when you interact with, access or navigate our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use our Services, place an order, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services, including information collected from your device when you use our website or Services and through cookies and similar technologies.

• From our service providers, including providers that help us operate our website, process payments, fulfil orders, provide shipping services, analyse website activity or deliver other technology and business services.

• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Tailoring and Improving the Services

We may use your personal information to provide our Services and perform our obligations to you, including to:

• Process payments and transactions.

• Fulfil and ship orders.

• Process purchases, returns, exchanges or cancellations.

• Create and manage customer accounts.

• Remember customer preferences and products of interest.

• Provide order and account notifications.

• Arrange shipping and delivery.

• Facilitate returns and exchanges.

• Provide customer service and support.

• Improve our products, website and customer experience.

• Recommend products or services that may be relevant to you.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information for marketing and promotional purposes, including:

• Sending promotional communications by email or other permitted channels.

• Informing you about new products, offers, events or promotions.

• Showing advertisements for our products or Services on our website or other online platforms.

• Personalising advertising based on products you have viewed, purchased or added to your cart and other interactions with our Services.

You may opt out of receiving promotional emails at any time by using the unsubscribe link included in our marketing emails.

Security and Fraud Prevention

We may use personal information to:

• Authenticate customer accounts.

• Help provide a secure payment and shopping experience.

• Detect, investigate and prevent suspected fraudulent, illegal, malicious or unsafe activity.

• Protect our website, Services, business and customers.

• Enforce our policies and terms.

If you create an account with us, you are responsible for keeping your login credentials secure and should not share your password or other account access information with anyone else.

Communicating With You

We may use your personal information to communicate with you, respond to enquiries, provide customer support, provide information relating to your orders and maintain our relationship with you.

Legal and Regulatory Purposes

We may use personal information where reasonably necessary to:

• Comply with applicable laws and legal obligations.

• Respond to valid legal processes or requests from government authorities.

• Investigate or respond to potential or actual disputes or legal proceedings.

• Enforce our Terms of Service or other policies.

• Protect our rights, customers, Services and business.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted or required by applicable law.

This may include disclosure:

• To Shopify, which provides the ecommerce platform used to operate our online store.

• To service providers and vendors that perform services on our behalf, including payment processing, IT services, data analytics, customer support, cloud storage, order fulfilment and shipping.

• To business and marketing partners that assist us in providing marketing, advertising or related services.

• When you direct us, request us or consent to our disclosure of information to a third party, such as when information must be provided to a shipping provider to deliver your order.

• In connection with social media features, widgets or integrations that you choose to use.

• To our affiliates or other entities within our corporate group, where applicable.

• In connection with a business transaction such as a merger, acquisition, restructuring or sale of assets.

• Where disclosure is reasonably necessary to comply with applicable laws, regulations, court orders or other legal obligations.

• Where necessary to protect or defend our Services, business, rights, customers or other individuals.

Third parties that independently process your personal information may have their own privacy policies, which we encourage you to review.

Relationship With Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide, maintain, secure and improve the ecommerce services that support our store.

Information you submit through our Services may be transmitted to and processed by Shopify and other service providers, including service providers located outside the country in which you live.

We may also use Shopify features that use information collected through your interactions with our store, along with information from interactions with other Shopify merchants, to help improve and personalise ecommerce services.

In certain circumstances, Shopify is responsible for the processing of personal information for its own purposes.

For more information about how Shopify processes your personal information and the privacy rights that may be available to you, please refer to the Shopify Consumer Privacy Policy and Shopify Privacy Portal available through Shopify's official website.

Third-Party Websites and Links

Our Services may contain links to websites, social media platforms or other online services operated by third parties.

If you follow a link to a website or service that is not owned or controlled by Quinn Craft, you should review that third party's privacy policy, security practices and terms and conditions.

We are not responsible for the privacy, security, accuracy, availability or practices of third-party websites or services.

Information that you choose to share publicly or semi-publicly through social media platforms or other third-party services may also be visible to other users and third parties.

The inclusion of a third-party link on our website does not necessarily constitute an endorsement of that third party, its products or its services.

Children's Data

Our Services are not intended specifically for children, and we do not knowingly collect personal information from children who are not legally permitted to provide such information without parental or guardian consent under applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us using the contact details below so that we can review the matter and, where appropriate, delete the information.

Security and Retention of Your Information

We take reasonable measures to protect personal information that we collect and process.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

We recommend that you do not send sensitive or confidential information to us through unsecured communication channels.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• Provide our Services.

• Maintain customer accounts.

• Process and maintain records relating to transactions.

• Meet legal, tax, accounting or regulatory requirements.

• Resolve disputes.

• Prevent fraud.

• Enforce applicable agreements, terms and policies.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Rights and Choices

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights are not absolute and may only apply in certain circumstances.

Subject to applicable law, these rights may include:

Right to Access or Know

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request deletion of certain personal information that we maintain about you, subject to applicable legal and business retention requirements.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information that we maintain about you.

Right of Portability

In certain jurisdictions and circumstances, you may have the right to receive a copy of certain personal information that we hold about you or request that it be transferred to another organisation.

Marketing Communication Preferences

You may opt out of receiving promotional emails from us at any time by clicking the unsubscribe link included in our marketing emails.

If you unsubscribe from promotional communications, we may still send you non-promotional communications where necessary, including communications about your orders, transactions, account or customer service enquiries.

You may exercise applicable privacy rights by contacting us using the details listed in the Contact Us section below.

We may need to verify your identity before processing certain privacy requests, where permitted or required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Complaints

If you have a concern or complaint regarding how Quinn Craft collects, uses, stores or discloses your personal information, please contact us using the details provided below.

We will review your enquiry or complaint and respond within a reasonable timeframe.

Depending on where you live, you may also have the right to make a complaint to an applicable privacy or data protection authority.

International Transfers

Because we use Shopify and other service providers to operate our ecommerce business, personal information may be transferred to, stored or processed in countries outside the country in which you live.

Where required by applicable law, appropriate safeguards or recognised transfer mechanisms may be used when personal information is transferred internationally.

If personal information is transferred from the European Economic Area, United Kingdom or another jurisdiction that requires specific transfer safeguards, the relevant service provider may rely on recognised legal transfer mechanisms where required.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember customer preferences, understand how visitors interact with our Services, improve website performance, support security and provide relevant advertising.

Depending on your location, you may have options to manage certain cookies or privacy preferences through our website or browser settings.

Disabling certain cookies may affect some website features or functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal or regulatory requirements, or for other operational reasons.

When we make changes, we will post the revised Privacy Policy on our website and update the "Last updated" date at the top of this page.

Where required by applicable law, we may also provide additional notice regarding material changes.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to make a privacy-related request or complaint, please contact us:

Quinn Craft

Email: quinncraftau@gmail.com
Phone: +61 451 660 505

We will endeavour to respond to privacy-related enquiries within a reasonable timeframe.