Shipping policy

Shipping Policy

Order Processing

All orders are carefully packed and processed within 2-5 business days after payment is received, excluding weekends and public holidays.

You will receive a confirmation email once your order has been placed. When your order has been shipped, you will receive another email with tracking information if tracking is available.

Shipping Within Australia

We currently ship within Australia.

Estimated delivery time after dispatch is usually 3-10 business days, depending on your location and the shipping carrier.

Shipping Rates

Shipping rates are calculated at checkout based on your order and delivery address.

Free shipping is available for orders over $158 within Australia.

Delays

Delivery times are estimates only and may be affected by courier delays, public holidays, weather, busy sale periods, or other circumstances outside our control.

If your order has not arrived within a reasonable time, please contact us at quinncraftau@gmail.com with your order number.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible at quinncraftau@gmail.com.

If an order has already been shipped, we may not be able to change the delivery address.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us at quinncraftau@gmail.com with your order number and photos if applicable. We will work with the shipping carrier to help resolve the issue.

International Shipping

We currently do not offer international shipping. If this changes in the future, this policy will be updated.

Contact

If you have any questions about shipping, please contact us at:

quinncraftau@gmail.com